Privacy Policy

IBIZA SAILING CUTTER, S.L. (hereinafter, “Ibiza Sailing Cutter”) informs about the processing of personal data through the site ibizasailingcutter.com.

Responsible for the treatment

  • IBIZA SAILING CUTTER, S.L. – NIF B44575231

  • Address: C/ San Vicente, 49, 2º, 07840, Santa Eulària des Riu (Illes Balears)

  • Contact email (privacy): info@reinadelmaribiza.com

  • Phone: +34 625 844 560

What we process your data for (purposes) and legal bases

  1. Manage reservations and charter service provision (incl. prior/previous communications, changes and cancellations).

    • Legal basis: execution of contract (art. 6.1.b RGPD).

  2. Process online payments (50% down payment and associated charges) through WooCommerce and Redsys.

    • Legal basis: execution of contract (art. 6.1.b) and compliance with legal accounting and tax obligations (art. 6.1.c).

  3. Attention to inquiries by email/WhatsApp/phone.

    • Legal basis: legitimate interest in fulfilling requests (art. 6.1.f).

  4. Site usage analytics with Microsoft Clarity (recordings and heat maps).

    • Legal basis: consent (art. 6.1.a) through the cookie banner.

  5. Fraud prevention and security of service and payments.

    • Legal basis: legitimate interest (art. 6.1.f).

  6. Exceptional sending of transactional communications related to the reservation (confirmations, reminders, weather warnings).

    • Legal basis: execution of contract (art. 6.1.b).

Data we process

  • Identification and contact information: name, surname, email, telephone, language, country.

  • Reservation data: date, time, number of people, preferences, messages.

  • Transaction data: amount, payment method, transaction identifiers (Redsys), payment status.

  • Navigation/usage data: obtained through cookies/Clarity (see Cookies Policy).

Origin

  • Provided by the person making the reservation or inquiry.

  • Generated by the use of the website and the booking system(WP Amelia / WooCommerce).

With whom we share data (processors/assignees)

  • Web hosting and IT providers (WordPress maintenance).

  • Booking platform (WP Amelia, operating within WordPress as a plugin).

  • Payment processor: Redsys (Spain) for the payment gateway.

  • Analytics: Microsoft Clarity (Microsoft Corporation).

  • Consulting/accounting for tax obligations.
    All act as data processors in accordance with art. 28 GDPR or as independent controllers where applicable (e.g. Redsys during the payment process).

International transfers

  • Microsoft Clarity may involve transfers outside the EEA. In such cases, Standard Contractual Clauses or other appropriate safeguards apply. Use of Clarity is only enabled with your cookie consent.

Conservation periods

  • Reservation and payment data: during the contractual relationship and after 6 years for commercial/accounting obligations.

  • Consultations: up to 12 months after closing.

  • Analytical: according to the terms defined in the Cookies Policy or until revoking consent.

  • In any case, they will be kept blocked for the periods necessary for the defense of claims.

Rights
You can exercise access, rectification, deletion, opposition, limitation, portability, and withdrawal of consent at any time by writing to info@reinadelmaribiza.com.
You can also complain to the Spanish Data Protection Agency (AEPD).

Obligatory nature of the data
The data marked as obligatory are necessary to manage the reservation; if they are not provided, we will not be able to provide you with the service.

Minors
The reservation service is intended for persons over 18 years of age. If we detect data of minors without authorization, we will delete them.

Security
We implement appropriate technical and organizational measures (access control, encryption in transit, backup copies, access minimization and logging).

Changes to this policy
We will post updates on this page.